The Story Behind FlySw.at
FlySw.at is a ticketing system we built at Engage to handle internal support requests for our web products.
While we subscribe to the philosophy of not re-inventing the wheel, we are also about providing custom and specific solutions to problems that can’t be optimally solved elsewhere. After trying fantastic systems like Zendesk, Assistly, and Lighthouse, we needed something more activity centric, simple and integrated with Basecamp.
Three hackfests later, FlySw.at was born (we love corny URL usage). While we’re not currently providing the general public with access to the platform, we wanted to highlight some of the features we love to use most.
Basecamp Account Sync
Ajax Based Feedback
Simple Ticket Add from any Page
Custom Notification Emails
Whether it’s building out our own products or working on custom ones for our clients, we thrive at building customized solutions for every aspect of what you (and we) do. FlySw.at is just the latest example of that.